Returns & Refunds

Returning an item

You can return any item within 30 days of the date it was delivered. Items should come back in the condition you received them, with any original packaging where possible.

To start a return, email help@c4labs.com with your order number and what you'd like to return. We'll reply with instructions — please don't send anything back before you hear from us, so we can make sure it reaches the right place.

Refunds

Once your return arrives and we've checked it over, we issue your refund within 3 business days. Refunds go back to the original payment method.

Depending on your bank or card issuer, it can take a few more days after that for the money to appear on your statement. That part is outside our control, but if it's been more than about a week, get in touch and we'll chase it.

Return shipping

Return shipping is paid by the buyer. Original shipping charges are not refunded.

The exception is if we got it wrong — an item that arrived damaged, faulty, or that isn't what you ordered. In that case we cover the return shipping.

Damaged or incorrect orders

Email help@c4labs.com with your order number and a photo if you can. We'll send a replacement or refund you — whichever you'd prefer.

Custom and made-to-order items

Many of our cases and trays are cut to order. If an item was customised specifically for you, contact us before returning it — we'll still do our best to sort it out, but options can be more limited.